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To Sign In to VIP Director, you lot must have an business relationship with an electronic mail address and password, and a VIP credential. You must also register your VIP credential with VIP Director.

To obtain an email address, countersign, and VIP credential, contact your ambassador. You can too guild a VIP credential from the Identity Protection Eye. If you have already obtained a credential, you can register information technology as function of the Sign In process. If yous take problems registering your credential, contact your ambassador.

If y'all forget your password, follow these steps to receive a temporary password and reset your password:

	Select Forgot your password? on the VIP Manager Sign In folio.
	Enter the email address for your business relationship, and select Send. Yous volition receive an email containing a temporary countersign.
	Enter the e-mail accost for your account and the temporary password we sent to your e-mail address.
	Enter 2 security codes from your registered credential.
	When prompted, alter your password.

Once you lot have inverse your password, yous are automatically signed into your business relationship.

Follow these steps to modify your countersign at any time:

	After you Sign In to VIP Director, select your email address in the upper-right corner of the page.
	From the drop-down menu, select Manage Contour.
	Type your new password, ostend your entry, and select Salvage Changes.

A security code is a unique, six-digit number displayed on your credential. Follow the instructions below to use a security code for account sign-in:

	If you have a VIP Security Token: Printing the push on the device. Use the 6-digit security code you meet on the front of the device to Sign In.
	If you have a VIP Security Carte: Press the push on the carte. Use the vi-digit security code you run across in the upper right corner of the card to Sign In.
	If you have VIP Admission: Use the half-dozen-digit security lawmaking that is displayed to Sign In.

You must register your VIP credential to access and use VIP Manager. You simply need to do this once. To register your credential:

	Sign In to VIP Director with your electronic mail accost and password. The page for registering your credential is displayed. Select Continue.
	Locate your credential ID, and type it into the Credential ID field on the page. The credential ID is a unique, 12-digit alphanumeric identifier that associates your credential with your VIP Manager business relationship.
	Enter a half dozen-digit security code displayed from your credential inside the Security Code field.
	Select Register. Your VIP credential is now registered to your account, and you are automatically signed in to your account. The next time you lot Sign In to VIP Manager, you will be prompted to enter a security code from your credential to access your account.

If you already have a VIP business relationship and a registered credential--but yous are temporarily unable to admission your credential—nosotros tin can email a temporary security code to you.

Notation: This security code is valid for merely i Sign In. If yous need a 2d security lawmaking, you must ask the states to email another security code to you.

Follow these steps to request a temporary security code:

	Sign In to VIP Manager with your email address and password.
	From the Enter Security Code page, select the Asking a temporary security code link. If this link does not announced, contact another administrator on your account and asking a temporary security lawmaking. The administrator must have the Find/Modify VIP Ambassador permission to send you a temporary security lawmaking.
	Enter the email address for your account, and select Send. Nosotros will email you a temporary security code that is valid for one Sign In within a restricted timeframe.

If security codes from your credential are no longer recognized by the VIP service, you lot may need to reset your credential.

If you see the Reset Your VIP Credential page, follow these steps to reset your credential:

	Enter a security code from your credential in the Security Code field.
	Become the side by side security lawmaking, and enter information technology in the Side by side Security Code field.
	Select Reset.

You lot see a success or failure bulletin with further instructions.

For your protection, your account will go locked if there are besides many unsuccessful Sign In attempts with wrong passwords and/or security codes. If your account becomes locked, you must have your administrator unlock your account.

To Sign Out of VIP Manager:

	Select your email accost in the upper-right corner of the page.
	From the drop-downward menu, select Sign Out.

Important: Afterwards yous Sign Out, you should close your browser window for security reasons.

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Source: https://manager.vip.symantec.com/vipmgr/helpcontentsignin.v

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